Guest Terms
Our mission is to create a world where you can belong anywhere. From cabins to castles to cooking classes, browse through millions of Listings to find the ones that fit the way you like to travel. Learn more about a Listing by reviewing the description and photos, the Host profile, and past Guest reviews. If you have questions, just message the Host.
2.1 Searching
You can search for Host Services by using criteria like the type of Host Service, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, Reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights), and more. Learn more about search results in our Help Center.
2.2 Booking
When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Bratislavatrip service fee, offline fees, taxes and any other items identified during checkout (collectively, “Total Price”). When you receive the booking confirmation, a contract for Host Services (a “Reservation”) is formed directly between you and the Host. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.
2.3 Accommodation Reservations
An Accommodation Reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) consistent with applicable law. If you stay past checkout, the Host has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.
2.4 Reservations for Experiences and Other Host Services
An Experience or other Host Service Reservation entitles you to participate in, attend, or use that Host Service. You are responsible for confirming that you, and anyone you invite, meet minimum age, proficiency, fitness or other requirements. You are responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact your ability to participate, attend or use the Host Service. Except where expressly authorized, you may not allow any person to join a Host Service unless they are included as an additional guest during the booking process.
3.1 Cancellations, Travel Issues, and Refunds
In general, if you cancel a reservation, the amount refunded to you is determined by the cancellation policy that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a reservation, you may be entitled to a partial or full refund under our Extenuating Circumstances Policy. If the Host cancels, or you experience a Travel Issue (as defined in our Rebooking and Refund Policy), you may be entitled to rebooking assistance or a partial or full refund under our Rebooking and Refund Policy. Different policies apply to certain categories of Listings; for example, Experiences reservations are governed by the Experiences Guest Refund Policy, and Luxe Reservations are governed by the Luxe Rebooking and Refund Policy. See each Additional Legal Term or Policy for details about what is covered, and what refund applies in each situation. You may appeal a decision by Bratislavatrip by contacting our customer service.
3.2 Booking Modifications
Hosts and Guests are responsible for any booking modifications they agree to make via the Bratislavatrip Platform or direct Bratislavatrip customer service to make on their behalf (“Booking Modifications“), and agree to pay any additional amounts, fees or taxes associated with any Booking Modification.
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
Host Terms
5.1 Host
As a Host, Bratislavatrip offers you the right to use the Bratislavatrip Platform to share your Accommodation, Experience, or other Host Service with our vibrant community of Guests – and earn money doing it. It’s easy to create a Listing and you are in control of how you host – set your price, availability, and rules for each Listing.
5.2 Contracting with Guests
When you accept a booking request, or receive a booking confirmation through the Bratislavatrip Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like Bratislavatrip service fee (and applicable taxes) for each booking. Bratislavatrip Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Guests must: (i) be consistent with these Terms, our
Additional Legal Terms, Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.
5.3 Independence of Hosts
Your relationship with Bratislavatrip is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Bratislavatrip, except that Bratislavatrip Payments acts as a payment collection agent as described in the Payments Terms. Bratislavatrip does not direct or control your Host Service and you understand that you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them.
————————————————-
Terms of Service for European Users
As a consumer who resides in the EEA you can access the European Commission’s online dispute resolution platform here: https://ec.europa.eu/consumers/odr. Please note that Bratislavatrip.sk is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers. The European Commission’s online dispute resolution platform is not available for residents of Switzerland or the United Kingdom.
Last Updated: 1. januára 2024
Thank you for using Bratislavatrip.sk!
These Terms of Service for European Users (“Terms”) are a binding legal agreement between you and Bratislavatrip.sk that govern your right to use the websites, applications, and other offerings from Bratislavatrip.sk (collectively, the “Bratislavatrip.sk Platform”). When used in these Terms, “Bratislavatrip.sk,” “we,” “us,” or “our” refers to the Bratislavatrip.sk entity set out on Schedule 1 with whom you are contracting.
The Bratislavatrip.sk Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests.” Hosts offer accommodations (“Accommodations”), activities, excursions and events (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). You must register an account to access and use many features of the Bratislavatrip.sk Platform, and must keep your account information accurate. As the provider of the Bratislavatrip.sk Platform, Bratislavatrip.sk does not own, control, offer or manage any Listings, Host Services, or tourism services. Bratislavatrip.sk is not a party to the contracts entered into directly between Hosts and Guests, nor is Bratislavatrip.sk a real estate broker, travel agency, insurer or an organiser or retailer of travel packages under Directive (EU) 2015/2302. Bratislavatrip.sk is not acting as an agent in any capacity for any Member, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Bratislavatrip.sk’s role see Section 16.
We maintain other terms and policies that supplement these Terms like our Privacy Policy, which describes our collection and use of personal data, and our Payments Terms, which govern any payment services provided to Members by the Bratislavatrip.sk payment entities (collectively “Bratislavatrip.sk Payments”).
If you Host, you are responsible for understanding and complying with all laws, rules, regulations and contracts with third parties that apply to your Host Services.
Guest Terms and Conditions
Our objective is to create a world where everyone can have a sense of belonging wherever they go. Whether you’re looking for cabins, castles, or cooking classes, you can browse through millions of Listings to find the ones that suit your travel preferences. You can learn more about a particular Listing by reviewing its description, photos, the profile of the Host, and past reviews from other Guests. If you have any questions, simply message the Host.
2.1 Searching
You can search for Host Services by using criteria such as the type of Host Service, travel destination, travel dates, and number of guests. Additionally, you can use filters to refine your search results. The search results are displayed based on their relevance to your search and other factors. Relevance considers factors such as price, availability, Reviews, customer service and cancellation history, popularity, previous trips and saved Listings, as well as Host requirements (e.g. minimum or maximum nights), among others. For more information on search results, please refer to our Help Center.
2.2 Booking
When you book a Listing, you agree to pay all charges associated with your booking, including the Listing price, applicable fees such as BratislavaTrip.sk’s service fee, offline fees, taxes, and any other fees mentioned during the checkout process (collectively referred to as the “Total Price”). Upon receiving the booking confirmation, a contract for Host Services, known as a “Reservation”, is formed directly between you and the Host. In addition to these Terms, you must also comply with all terms of the Reservation. This includes, but is not limited to, the cancellation policy and any other rules, standards, policies, or requirements specified in the Listing or during the checkout process. It is your responsibility to read and understand these rules, standards, policies, and requirements before booking a Listing. Please note that some Hosts may work with a co-host or as part of a team to provide their Host Services.
2.3 Accommodation Reservations
An Accommodation Reservation grants you a limited license to enter, occupy, and use the Accommodation during your stay. However, the Host retains the right to re-enter the Accommodation under the following circumstances: (i) if it is reasonably necessary, (ii) if permitted by your contract with the Host, and (iii) if it is consistent with applicable law. If you stay past the checkout time, the Host has the right to request that you vacate the premises in accordance with applicable law, which may involve imposing reasonable penalties for overstaying. Please be aware that you must not exceed the maximum number of allowed Guests.
2.4 Reservations for Experiences and Other Host Services
A reservation for an Experience or other Host Service allows you to participate in, attend, or use that particular Host Service. You are responsible for ensuring that you, and any additional guests you invite, meet the minimum age, proficiency, fitness, or other requirements specified by the Host. You must also inform the Host of any medical or physical conditions, or any other circumstances that may affect your ability to participate, attend, or use the Host Service. Unless expressly authorized, you may not allow any individual to join a Host Service unless they have been included as an additional guest during the booking process.
3.1 Cancellations, Travel Issues, and Refunds
In general, if you cancel a reservation, the amount eligible for a refund is determined by the cancellation policy applicable to that reservation. However, there are certain situations where other policies take precedence and determine the refund amount. If circumstances beyond your control force you to cancel a reservation, you may be entitled to a partial or full refund under our Extenuating Circumstances Policy. If the Host cancels the reservation or if you experience a Travel Issue (as defined in our Rebooking and Refund Policy), you may be entitled to rebooking assistance or a partial or full refund, as specified in our Rebooking and Refund Policy. Different policies apply to specific categories of Listings, such as Experiences reservations governed by the Experiences Guest Refund Policy, and Luxe Reservations governed by the Luxe Rebooking and Refund Policy. For more information on coverage and applicable refunds in each situation, please refer to the relevant Additional Legal Terms or Policies. If you disagree with a decision made by BratislavaTrip.sk, you may contact our customer service to initiate an appeal process.
3.2 Booking Modifications
Hosts and Guests are responsible for any Booking Modifications they agree to make through the BratislavaTrip.sk Platform or by directing the BratislavaTrip.sk customer service to make such modifications on their behalf. Any additional amounts, fees, or taxes associated with these Booking Modifications shall be paid by the respective party.
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation or Experience. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) in the condition it was in when you arrived, (ii) you are responsible for paying all Damage Claim amounts necessary to cover damage that you, your guest(s), or your pet(s) cause to an Accommodation, and (iii) you must act with integrity, treat others with respect and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
Host Terms
5.1 Host
As a Host, BratislavaTrip.sk offers you the right to use the BratislavaTrip.sk Platform to share your Accommodation, Experience, or other Host Service with our vibrant community of Guests – and earn money doing it. It’s easy to create a Listing and you are in control of how you host – set your price, availability, and rules for each Listing.
5.2 Contracting with Guests
When you accept a booking request, or receive a booking confirmation through the BratislavaTrip.sk Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. You are also agreeing to pay applicable fees like BratislavaTrip.sk’s service fee (and applicable taxes) for each booking. BratislavaTrip.sk Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Guests must: (i) be consistent with these Terms, our Additional Legal Terms, Policies, and Standards, and (ii) be clear and prominently displayed to Guests and any other person who uses your Host Service. BratislavaTrip.sk reserves the right to collect payment for Host Services or to refund Guests in accordance with these Terms, Additional Legal Terms, and any applicable cancellation policy or as otherwise agreed between BratislavaTrip.sk and you. You also understand and agree that BratislavaTrip.sk may, in accordance with applicable law and our Privacy Policy, (i) obtain information about you or your legal entity, including but not limited to your or your legal entity’s name and address, tax identification number, national identification number, and any other personal identification number or information, (ii) obtain credit reports about you from credit bureaus, and (iii) use and disclose such information in compliance with our Privacy Policy.
5.3 Independence of Hosts
Your relationship with BratislavaTrip.sk is that of an independent individual or entity and not an employee, agent, joint venturer or partner of BratislavaTrip.sk, except that BratislavaTrip.sk Payments acts as a payment collection agent as described in the Payments Terms. BratislavaTrip.sk does not direct or control your Host Service and you understand that you have complete discretion whether and when to provide Host Services and at what price and on what terms to offer them.
6.1 Creating and Managing Your Listing
The BratislavaTrip.sk Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, offline fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Host Services and suggest you carefully review policy terms and conditions like coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay. Any offer of an Experience is subject to our Additional Terms for Experience Hosts.
6.2 Know Your Legal Obligations
You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your listing or host services. For example, some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals, and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require hosts to register, get a permit, or obtain a license before providing certain host services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours, or operating a vehicle). In some places, the host services you want to offer may be prohibited altogether. Some jurisdictions require that you register guests who stay at your accommodation. Some jurisdictions have laws that create tenancy rights for guests and additional obligations for hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the host services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of guests and others in compliance with applicable privacy laws and these terms, including our host privacy standards. If you have questions about how local laws apply, you should always seek legal advice.
6.3 Search Ranking
The ranking of Listings in search results on the BratislavaTrip.sk Platform depends on a variety of factors, including these main parameters:
Guest search parameters (e.g. number of guests, time and duration of the trip, price range), Listing characteristics (e.g. price, calendar availability, number and quality of images, reviews, type of host service, host status, age of the listing, average guest popularity), Guest booking experience (e.g. customer service and cancellation history of the host, ease of booking), Host requirements (e.g. minimum or maximum nights, booking cut-off time), and Guest preferences (e.g. previous trips, saved listings, location from where the guest is searching).
Search results may appear different on our mobile application than they appear on our website. BratislavaTrip.sk may allow hosts to promote their listings in search or elsewhere on the BratislavaTrip.sk Platform by paying an additional fee. More information about the factors that determine how your listing appears in search results, our current promotional programs (if any) and how we identify promoted content can be found in our Help Center.
6.4 Your Responsibilities
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your host services. You are responsible for setting your price and establishing rules and requirements for your listing. You must describe any and all fees and charges in your listing description and may not collect any additional fees or charges outside the BratislavaTrip.sk Platform except those expressly authorized by our Offline Fee Policy. Do not encourage guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the BratislavaTrip.sk Platform in violation of our Off-Platform Policy.
6.5 Hosting as a Team or Organization
If you work with a co-host or host as part of a team, business or other organization, the entity and each individual who participates in providing Host Services, is responsible and liable as a Host under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct BratislavaTrip.sk to transfer a portion of your payout to a co-host or other hosts, or send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.
7.1 Cancellations and Travel Issues
In general, if a guest cancels a reservation, the amount paid to you is determined by the cancellation policy that applies to that reservation. As a host, you should not cancel on a guest without a valid reason under our Extenuating Circumstances Policy or applicable law. If you cancel on a guest without such a valid reason, we may impose a cancellation fee and other consequences. If: (i) a guest experiences a Travel Issue (as defined by the Rebooking and Refund Policy), (ii) an Extenuating Circumstance arises, or (iii) a reservation is cancelled under Section 13 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the guest, and by any other reasonable costs we incur as a result of the cancellation. If a guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by BratislavaTrip.sk exceeds your payout, BratislavaTrip.sk (via BratislavaTrip.sk Payments) may recover that amount from you, including by offsetting the refund against your future payouts. You agree that BratislavaTrip.sk’s Rebooking and Refund Policy, Extenuating Circumstances Policy, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a reservation and/or the issuance of refunds to guests. If we reasonably expect to provide a refund to a guest under one of these policies, we may delay release of any payout for that reservation until a refund decision is made. If you host an experience, please note that the Experience Cancellation Policy, Experiences Guest Refund Policy, and different cancellation fees and consequences apply to your reservations. See each policy for details about what is covered and what your payout will be in each situation. If you have any questions, please feel free to ask.
8.1 Host Taxes
As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income or other taxes (“Taxes”).
8.2 Collection and Remittance by BratislavaTrip.sk
In jurisdictions where BratislavaTrip.sk facilitates the collection and/or remittance of Taxes on behalf of Hosts, you instruct and authorize BratislavaTrip.sk to collect Taxes on your behalf, and/or to remit such Taxes to the relevant Tax authority. Any Taxes that are collected and/or remitted by BratislavaTrip.sk are identified to Members on their transaction records, as applicable. BratislavaTrip.sk may seek additional amounts from Members (including by deducting such amounts from future payouts) in the event that the Taxes collected and/or remitted are insufficient to fully discharge that Members’ tax obligations, and you agree that your sole remedy for Taxes collected by BratislavaTrip.sk is a refund from the applicable Tax authority. You acknowledge and agree that we retain the right, with prior notice to affected Members, to cease the collection and remittance of Taxes in any jurisdiction for any reason.
8.3 Tax Information
In certain jurisdictions, Tax regulations may require that we collect and/or report Tax information about you, or withhold Taxes from payouts to you, or both. If you fail to provide us with documentation that we determine to be sufficient to support any such obligation to withhold Taxes from payouts to you, we may withhold payouts up to the amount as required by law, until sufficient documentation is provided. You agree that BratislavaTrip.sk may issue on your behalf invoices or similar documentation for VAT, GST, consumption or other Taxes for your Host Services to facilitate accurate tax reporting by our Guests and their organizations.
General Terms
After each Host Service, guests and hosts will have an opportunity to review each other. Your review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Content Policy or Review Policy. Reviews are not verified by BratislavaTrip.sk for accuracy and may be incorrect or misleading.
Parts of the BratislavaTrip.sk Platform enable you to provide feedback, text, photos, audio, video, information, and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant BratislavaTrip.sk a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the BratislavaTrip.sk Platform, in any media or platform, known or unknown to date and in particular on the internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where BratislavaTrip.sk pays for the creation of Content or facilitates its creation, BratislavaTrip.sk may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant BratislavaTrip.sk the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must comply with our Content Policy and Nondiscrimination Policy, which prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that BratislavaTrip.sk may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. BratislavaTrip.sk does not guarantee the accuracy or quality of translations and Members are responsible for confirming the accuracy of such translations.
BratislavaTrip.sk may charge fees (and applicable Taxes) to hosts and guests for the right to use the BratislavaTrip.sk Platform. Any applicable fees are disclosed to hosts before publishing a listing and to guests before making a booking. More information about when service fees apply and how they are calculated can be found on our Service Fees page. Except as otherwise provided on the BratislavaTrip.sk Platform, service fees are non-refundable.
12.1 Rules
You must follow these rules and must not help or induce others to break or circumvent these rules:
Here are the legal obligations for BratislavaTrip.sk hosts:
13.1 Term
The agreement between you and BratislavaTrip.sk reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.
13.2 Termination
You may terminate this agreement at any time by sending us an email or by deleting your account. BratislavaTrip.sk may terminate this agreement for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. BratislavaTrip.sk may also terminate this agreement immediately and without prior notice and stop providing access to the BratislavaTrip.sk Platform if (i) you materially breach these Terms or our Additional Legal Terms, or Policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of BratislavaTrip.sk, its Members, or third parties (for example in the case of fraudulent behavior of a Member), or (iv) your account has been inactive for more than two years.
13.3 Member Violations
If (i) you breach these Terms, our Additional Legal Terms, Policies, or our Standards, (ii) you violate applicable laws, regulations, or third-party rights, (iii) you have repeatedly received poor reviews or BratislavaTrip.sk otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly canceled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of BratislavaTrip.sk, its Members, or third parties, BratislavaTrip.sk may:
In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by BratislavaTrip.sk and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Members or third parties, or (iii) contravene applicable laws.
13.4 Legal Mandates
BratislavaTrip.sk may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 13.3.
13.5 Effect of Termination
If you are a Host and terminate your BratislavaTrip.sk account, any confirmed booking(s) will be automatically canceled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will be automatically canceled and any refund will depend upon the terms of the Listing’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the BratislavaTrip.sk Platform has been suspended or your BratislavaTrip.sk account has been terminated by us, you may not register a new account or access and use the BratislavaTrip.sk Platform through an account of another Member.
13.6 Appeal
If BratislavaTrip.sk takes any of the measures described in this Section 13, you may appeal such a decision by contacting their customer service.
When BratislavaTrip.sk proposes changes to these Terms, they will post the revised Terms on their platform and update the “Last Updated” date at the top of these Terms. They will provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If the proposed changes to these Terms are material, you will be asked to explicitly accept the revised Terms. Such notice will also inform you about your right to reject the proposed changes, the timeframe to do so, and your right to terminate the Agreement at any time before the effective date of the proposed changes as provided in these Terms. In case of (i) non-material changes to these Terms which do not affect its essential provisions, in particular, provisions defining the nature and scope of the services provided by BratislavaTrip.sk, or (ii) changes that are required by law, a legally binding court decision, or binding order of a competent authority, your continued use of the BratislavaTrip.sk Platform after the effective date of the proposed changes will constitute acceptance of the revised Terms.
15.1 If a Member provides valid evidence that you, your guest(s), or your pet(s) culpably damaged the complaining Member’s real or personal property, or real or personal property the complaining Member is responsible for, including consequential damages, (“Damage Claim”), the complaining Member can notify BratislavaTrip.sk and/or seek compensation through the Resolution Center. You will be notified of the Damage Claim and given an opportunity to respond. If you agree to pay, you authorize BratislavaTrip.sk via BratislavaTrip.sk Payments to collect the amount of the Damage Claim from you
15.2 Damage Claims and Compensation
If the Host and Guest cannot resolve, or a Guest fails to pay a Damage Claim, the Host may notify BratislavaTrip.sk through the Resolution Center under the terms of the Host Damage Protection Terms and seek compensation. BratislavaTrip.sk will review the Damage Claim and ask the Host to provide any required evidence (e.g. through appropriate documents, photos, invoices, or third-party experts) which substantiates the Damage Claim and the Damage Claim amount. The Guest will be given the opportunity to respond and provide any relevant counter evidence. If BratislavaTrip.sk determines, under consideration of the evidence provided, the Host Damage Protection Terms, and applicable statutory rules on the burden of proof that the Guest is responsible for the Damage Claim, BratislavaTrip.sk (via BratislavaTrip.sk Payments) will pay out the Damage Claim to the Host. If BratislavaTrip.sk pays out the Damage Claim to the Host, BratislavaTrip.sk may collect the amount of the Damage Claim from the Guest, including by charging the guest’s Payment Method up to a maximum amount of $500 Eur. BratislavaTrip.sk may also pursue claims for recovering Damage Claims amounts, including amounts exceeding the maximum amount applicable for charging the Guest’s Payment Method, against a Guest using any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against a Guest. Members may appeal a decision by BratislavaTrip.sk by contacting their customer service. As between Members and BratislavaTrip.sk, the burden of proof regarding the Damage Claim and the Damage Claim amount always lies with BratislavaTrip.sk.
15.3 Cooperation in Good Faith
You agree to cooperate in good faith, provide any information BratislavaTrip.sk requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Host Services.
15.4 Damage Claims and Legal Action
Any decisions made by BratislavaTrip.sk in relation to a Damage Claim do not affect your contractual and statutory rights. Your right to take legal action before a court of law remains unaffected.
We offer you the right to use a platform that enables Members to publish, offer, search for, and book Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. BratislavaTrip.sk is not and does not become a party to or other participant in any contractual relationship between Members. BratislavaTrip.sk is not acting as an agent for any Member except for where BratislavaTrip.sk Payments acts as a collection agent as provided in the Payments Terms. While we work hard to ensure our Members have great experiences using BratislavaTrip.sk, we do not and cannot control the conduct or performance of Guests and Hosts and do not guarantee (i) the existence, quality, safety, suitability, or legality of any Listings or Host Services or (ii) the truth or accuracy of any Listing descriptions, Reviews, or other Content provided by Members. You acknowledge that BratislavaTrip.sk has no general obligation to monitor the use of the BratislavaTrip.sk Platform and verify information provided by our Members, but has the right to review, disable access to, remove, or edit Content to: (i) operate, secure and improve the BratislavaTrip.sk Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Members’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Member Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria.
You must register an account to access and use many features of the BratislavaTrip.sk Platform. Registration is only permitted for legal entities, partnerships, and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the BratislavaTrip.sk Platform under the laws of your place of residence or any other applicable jurisdiction. During registration, you must provide accurate, current, and complete information and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. If you suspect that your credentials have been lost, stolen, or your account is otherwise compromised, you must immediately notify BratislavaTrip.sk. You are responsible and liable for activities conducted through your BratislavaTrip.sk Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). If and as permitted by applicable law, BratislavaTrip.sk may, but has no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or sex offender registrations or their local equivalents.
We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party and we do not warrant that verification, identity or background checks conducted on Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member being “verified” (or similar language) indicate only that the Member or BratislavaTrip.sk has completed a relevant verification or identification process and nothing else. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the BratislavaTrip.sk Platform. BratislavaTrip.sk may, temporarily and under consideration of the Members’ legitimate interests (e.g. by providing prior notice), restrict the availability of the BratislavaTrip.sk Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the BratislavaTrip.sk Platform.
BratislavaTrip.sk is liable under statutory provisions for intent and gross negligence by us, our legal representatives, directors, or other vicarious agents. The same applies to the assumption of guarantees or any other strict liability, or in case of a culpable injury to life, limb, or health. For any negligent breaches of essential contractual obligations by us, our legal representatives, directors, or other vicarious agents BratislavaTrip.sk’s liability is limited to the typically occurring foreseeable damages. Essential contractual obligations are such duties of BratislavaTrip.sk in whose proper fulfillment you regularly trust and must trust for the proper execution of the contract. Any additional liability of BratislavaTrip.sk is excluded. To the extent that BratislavaTrip.sk’s liability is excluded or limited, this also applies with regards to the personal liability of its legal repres.
To the maximum extent permitted by applicable law, you agree to release, defend (at BratislavaTrip.sk’s option), indemnify, and hold BratislavaTrip.sk (including BratislavaTrip.sk Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Additional Legal Terms, Policies, or Standards, (ii) your improper use of the BratislavaTrip.sk Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.
Based on your country of residence or establishment and what you are doing on the BratislavaTrip.sk Platform, Schedule 1 below sets out the BratislavaTrip.sk entity with whom you are contracting. If we identify through the BratislavaTrip.sk Platform, a BratislavaTrip.sk entity other than the one set out on Schedule 1 as being responsible for a product, feature or transaction, the BratislavaTrip.sk entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of the EEA, Switzerland or the United Kingdom, the BratislavaTrip.sk company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.
These Terms are governed by and construed in accordance with Slovak law. If you are acting as a consumer and if mandatory statutory consumer protection regulations in your country of residence contain provisions that are more beneficial for you, such provisions shall apply irrespective of the choice of Irish law. As a consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of BratislavaTrip.sk’s place of business in Slovakia. If BratislavaTrip.sk wishes to enforce any of its rights against you as a consumer, we may do so only in the courts of the jurisdiction in which you are a resident. If you are acting as a business, you agree to submit to the exclusive jurisdiction of the Slovak courts.
23.2 Interpreting these Terms
Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between BratislavaTrip.sk and you pertaining to your access to or use of the BratislavaTrip.sk Platform and supersede any and all prior oral or written understandings or agreements between BratislavaTrip.sk and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and BratislavaTrip.sk. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 24.11 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.
23.3 No Waiver
BratislavaTrip.sk’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.
23.4 Assignment
You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without BratislavaTrip.sk’s prior written consent. BratislavaTrip.sk may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time pursuant to Section 13.2 remains unaffected.
23.5 Notice
Unless specified otherwise, any notices or other communications to Members permitted or required under this agreement, will be provided electronically and given by BratislavaTrip.sk via email, BratislavaTrip.sk Platform notification, messaging service (including SMS ), or any other contact method we enable you to provide.
23.6 Third-Party Services
The BratislavaTrip.sk Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. BratislavaTrip.sk is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.
23.11 Force Majeure
BratislavaTrip.sk shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
23.12 Emails and SMS
You will receive administrative communications from us using the email address or other contact information you provide for your BratislavaTrip.sk account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails using the notification preferences in your account settings. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have a BratislavaTrip.sk Account.
23.13 Contact Us and Legal Info
If you have any questions about these Terms please email us.
Company Adress:
Grey international, s.r.o. Bystrický rad 85 960 01 Zvolen, Slovensko IČO48258504 DIČ2120106637 Spoločnosť zapísaná : register Okresného súdu Banská Bystrica,Oddiel: Sro, Vložka číslo: 28438/S
Post Adress:
Bratislavatrip.sk, Bosákova 5B, 851 04 Petržalka
Email:
